Sign-in and account problems

You can sign in two ways: Continue with Google, or your email and password. Most sign-in trouble comes from mixing the two up, or from an email that landed in spam. Find your message below.

“Invalid login credentials”

Why: the email or password doesn’t match. Often the account was created with Google, so it has no password.

Fix: try Continue with Google with the same address first. If that’s not it, reset your password below. Check for a typo in your email too.

Reset your password

1. 1

   Click Forgot password?

   It’s under the password box on the sign-in page.
2. 2

   Enter your email and click Send reset link

   You’ll see Check your email. For privacy, we show this whether or not an account exists for that address.
3. 3

   Open the link in the email

   It opens Choose a new password. Check spam if the email hasn’t arrived after a few minutes.
4. 4

   Set a new password

   Use at least 6 characters, then click Update password. You’ll land on your dashboard.

If you see “Couldn’t update your password. Try the reset link again.”, the link has expired or was already used. Request a new one and use the newest email.

“Email not confirmed”, or stuck on “Check your email”

Why: some new accounts need you to click a confirmation link before you can sign in.

Fix: find the email from Lovely Seating, checking spam and promotions too, and click the link. Then sign in.

“User already registered”

Why: there’s already an account with that email.

Fix: go to the sign-in page instead. Use Continue with Google or Forgot password? if you don’t remember how you signed up.

The Google button doesn’t appear or does nothing

Why: ad blockers, privacy extensions and strict browser settings can block Google’s sign-in window.

Fix: allow lovelyseating.com in your blocker, or try a private window. If Google can’t load, we show a plain Continue with Google button that uses a redirect instead. You can also sign in with email and password.

I signed in but my weddings are missing

Why: you’re probably signed in to a different account, for example Google with one address and email with another.

Fix: open SettingsAccount and check the Email shown. If it’s not the one you used, click your initials, choose Log out, and sign in the other way. For a wedding someone shared with you, see accepting an invite.

Account changes

Change your email address

You can’t change it yourself. Settings shows your email but it can’t be edited. Contact us from your current address and we’ll help.

Change your name or password

Go to Settings. Edit Display name under Account, or set a New password under Password. See account settings.