Printing and export problems

Exports live under Print & Export (Print on a phone). Pick your symptom below for the cause and the fix.

The preview has a watermark, or the buttons show a lock

Why: previews are free, but downloading and printing are part of Pro.

Fix: upgrade, and the watermark and locks disappear from every export. If someone shared the wedding with you, the owner needs to be on Pro. See the watermarked preview on the free plan.

I clicked Save as PDF and nothing happened

Why: Save as PDF opens your chart in a new tab, then opens the print dialog. A pop-up blocker can stop the new tab from opening.

Fix: look for a blocked pop-up icon in your address bar and allow pop-ups for lovelyseating.com, then click again. When the new tab opens, set Destination to Save as PDF and click Save. If the dialog doesn’t appear, click the Save as PDF button at the top of that tab.

“This export is too long for a single image”

Why: browsers limit how big an image can be. Long lists and large posters can go past it, and iPhones and iPads have a lower limit than computers.

Fix: use Save as PDF instead of Download image. A PDF keeps every page at full quality and is what print shops prefer anyway. A smaller page size also helps if you really need an image.

Colours, background or corner art are missing

Why: many browsers leave out background colours and images when printing, unless you ask for them.

Fix: in the print dialog, open More settings and tick Background graphics(Chrome and Edge). In Safari, tick Print backgrounds. Then save or print again.

The chart is cut off, tiny or on the wrong paper

• Choose the size first. Under Page, pick the paper or poster size you’ll actually print on, and portrait or landscape.
• Match it in the print dialog. Set the same paper size there, with scale at 100% or Default, not “Fit”.
• Printing a poster? Save a PDF at poster size and send it to a print shop. Home printers can’t print A1 or 24 × 36 in on one sheet. See paper sizes and how to print.

The chart doesn’t show my latest changes

Why: the PDF is built from your saved plan. A change made a second ago might still be saving. If you have more than one seating plan, the export uses the one chosen under Seating plan.

Fix: wait for All changes saved in the top bar, check the right seating plan is selected, then export again.

Warnings above the preview

These never block an export, but they’re worth fixing before you print:

• “attending guests are not seated — they won’t appear on the chart”: seat them first. See a guest is missing from the chart.
• “tables are over capacity”: a table has more guests than seats. Add seats or move someone.
• “Some tables share the same name” or “Some tables have no name”: rename them so guests aren’t confused.
• “There are no tables to show on a floor-plan chart.”: add tables on the Floor plan screen first.

“Couldn’t render the image.”

Wait for the preview to finish loading, then try again. If it keeps happening, use Save as PDF, and tell us which browser you’re using.