Age (adult, child, infant) and accessibility needs

Two details help you plan for the people who need a little extra thought. Age sorts guests into adults, children and infants for your headcounts. Seating needs records practical needs, like wheelchair space, so those guests end up at a table that works for them.

Set a guest’s age

1. 1

   Open the guest

   In Guests, click their name. (When adding someone new, use Add guest.)
2. 2

   Open More details

   Click More details and choose Age: Adult, Child or Infant. Everyone starts as Adult.
3. 3

   Save

   Click Save.

Children show a Child chip and infants a Baby chip next to their name. On Overview, the Guest mix shows Adults, Children and Infants, and the Guests screen’s summary shows the same headcount. Declined guests aren’t counted. See caterer counts.

Age doesn’t change seating on its own. Infants still take a seat in the counts. If a baby will be on a lap or in a high chair, add the High chair seating need below.

Record seating needs

Click a guest’s name and find Seating needs in the side panel. Click each need that applies. It saves straight away.

• Wheelchair space
• Near entrance/exit
• Away from speakers
• Quiet area
• High chair
• Aisle access

Seating needs are private. They never appear on printed charts or on your Find Your Seat page. Guests with a need show a small accessibility icon in the list.

Tag tables so Auto-Seat can match them

On the Floor plan screen, open a table and tick what it offers under Table attributes: Near entrance/exit, Near speakers, Quiet area, Wheelchair accessible, Aisle access or High chair. Auto-Seat then puts guests with a need at a table tagged to match. A guest who needs to be away from speakers is kept away from tables tagged Near speakers.

Keep an eye on accessibility

• Open Filters and tick Accessibility needs to see every guest with one.
• Overview’s Meals card counts guests with accessibility needs, and the health check flags needs that aren’t met at their table.
• Relationships & seating rules (from the ⋯ menu, Seating rules) lists access needs alongside your other rules.

For anything that isn’t on the list, such as “needs a chair with arms”, use the guest’s Notes. For tips on thoughtful seating, see our seating etiquette guide.