Troubleshooting & FAQ

My guest import didn’t work

Most import problems come from the file, not the app. Upload a CSV, not an Excel file. Keep a header row so we can match columns, and check the matches before importing. Save as CSV UTF-8 if accents look garbled. Names already on your list are skipped on purpose, and table numbers aren't imported.

Printing and export problems

If Save as PDF does nothing, allow pop-ups for Lovely Seating. If an image is too large, use Save as PDF. If colours or corner art are missing, turn on background graphics in the print dialog. A watermark or lock means the wedding isn't on Pro. Fix any warnings above the preview before printing.

A guest is missing from the chart

A guest only appears on the chart once they're seated at a table. Check the Guest list on the Floor plan screen (the Unassigned tray on a phone). Guests marked Declined never take a seat or appear on charts. Also check you're looking at the right seating plan, and that no filter is hiding them on the Guests screen.

Guests can’t find themselves on Find Your Seat

The guest page only lists guests who are seated and not marked Declined. Search forgives capitals, accents, small typos and common nicknames; add any other nickname in the builder. Seat the guest, check their name and RSVP, and make sure the page is live (or click Update the page now).

Sign-in and account problems

If your password is rejected, try Continue with Google, since many accounts were created that way, or use Forgot password? to get a reset link. Check spam for confirmation and reset emails. If your weddings are missing, you're probably signed in to a different account; check the email shown in Settings.

Contact support

Email us at the address on our Contact page, team [at] lovelyseating.com, and a real person will reply. Found a bug? In your wedding on a computer, click Report a bug in the sidebar and attach a screenshot. Include the email you signed up with and what you were trying to do.