Payments, receipts and refunds

Payments for Lovely Seating are handled by Stripe, a well-known payment provider. You pay on Stripe’s own secure checkout page, and your card details go to Stripe, not to us.

How each plan is billed

• Pro: $39, one-time. You pay once and it doesn’t renew, so there’s nothing to cancel.
• Agency: $79/month, a subscription that renews every month until you cancel.

The price you see at checkout is the price you pay. See plans and pricing.

Getting a receipt

Checkout uses your account email. If you need a receipt or invoice for your records, or a copy of one you can’t find, contact us from that email address and tell us roughly when you paid, and we’ll help.

Updating your card or cancelling (Agency)

Go to Settings, find the Plan card and click Manage subscription. In Stripe’s billing portal you can update your card or cancel. If a renewal fails, you keep Agency while Stripe retries the card. See the Agency plan for what happens when a subscription ends.

Refunds

Our Terms of Service (section 6, “Plans, payments and refunds”) say that you’re paying for digital access to software, and that where a technical fault prevents you from using a paid feature, we’ll investigate and may issue a refund on a case-by-case basis.

If something isn’t working, please get in touch first. Tell us what you were trying to do and what happened, and we’ll look into it.

Chargebacks

Please contact us before disputing a charge with your bank. Under our terms, a chargeback may lead to your account being suspended or closed.

Paid but still locked?

Your upgrade usually shows up within moments, but occasionally it takes a little longer to reach your account. Refresh the page or open Your weddings, which re-checks your plan. If it still says Free, see if something goes wrong when upgrading.