Contact support

We’re a small team, and a real person reads every message. Before you write, a quick search of this help center often has the answer. If it doesn’t, here’s how to reach us.

Email us

Our address is on the Contact page, written as team [at] lovelyseating.com to keep spam robots away. Replace “[at]” with “@” when you write to us.

Email is the best way to reach us for:

• questions about how something works
• payments, receipts and your plan
• changing the email on your account
• planner and Agency enquiries

What to include

• the email address you signed up with
• the wedding’s name, if it’s about a specific wedding
• what you were trying to do, and what happened instead
• the exact wording of any message you saw, or a screenshot
• your device and browser, for example “iPhone, Safari” or “Windows laptop, Chrome”

Report a bug from inside the app

If something looks broken, reporting it from the app gives us the details we need to reproduce it.

1. 1

   Open your wedding on a computer

   The button is in the left sidebar, which shows on larger screens. On a phone, email us instead.
2. 2

   Click Report a bug

   It’s at the bottom of the sidebar, above Dashboard and Settings.
3. 3

   Describe what happened

   Say what you were doing and what looked wrong. Click Capture a screenshot to attach what you’re seeing. Your browser asks which screen or tab to share.
4. 4

   Click Send report

   We automatically include your device and the page you were on.

Fixes you can try first

• Reload the page once you see All changes saved. See how autosave works.
• Turn off browser translation for Lovely Seating if the page is behaving strangely.
• Try another browser, or a private window, to rule out an extension.
• Browse the troubleshooting guides for imports, printing and signing in.