Terms of Service

Lovely Seating is an online tool for planning event seating. You can build a guest list, track RSVPs, meals, dietary and accessibility notes, arrange tables on a visual floor plan, assign guests to tables or exact seats, and export printable seating charts, place cards and guest lists. Some features are free; others require a paid plan.

You are responsible for ensuring your use of the Service complies with these Terms and all applicable laws.

You must be at least 18 years old to use the Service. By using it, you represent that you are of legal age, have the authority to accept these Terms, and will use the Service lawfully.

You keep ownership of the seating plans and information you create. To provide the Service, you grant us a limited licence to store and process that content on your behalf. You also allow us to use it in de-identified, aggregated form (for example, typical guest counts or table sizes across many weddings) to improve the Service and to publish research about wedding planning; that research never identifies you or your guests.

When you add details about your guests — such as names, contact information, RSVP status, meal choices or dietary and accessibility notes — you are responsible for having an appropriate basis to do so and for how you use that information. Private notes and sensitive details are kept in your planning record and are not shown on guest-facing charts by default.

3.1 What the free plan includes. Your guest information and seating arrangements are yours. The design and rendering of charts (themes, print layouts, exported images and PDFs, table cards and Find Your Seat pages) is part of the Service. On the free plan, charts are licensed for on-screen planning only; printing, downloading and exporting charts are paid features. Watermarked previews may not be printed, published or shared as a substitute for an export.

You agree not to misuse the Service. This includes, but is not limited to:

• 4.1 Uploading or entering unlawful, infringing, offensive or abusive content;
• 4.2 Using the Service to collect or process other people's personal data without a lawful basis;
• 4.3 Capturing, copying, saving or printing charts or previews (for example with screenshots, screen-capture tools, browser extensions or “save image”) in order to avoid paying for printing, downloading or exporting;
• 4.4 Removing, hiding or altering watermarks, or changing the Service in your browser (for example with developer tools) to unlock paid features;
• 4.5 Creating additional accounts to get around a limit, restriction or closure;
• 4.6 Reverse-engineering, scraping, or bypassing technical restrictions or plan limits;
• 4.7 Reselling or redistributing the Service without our permission;
• 4.8 Sharing your account credentials or using one account across unauthorised users.

We may investigate and act on a breach as described in section 7 (Account standing).

Where a plan describes a feature as “unlimited” (for example, unlimited guests and tables on the free plan), that reflects genuine personal or professional event-planning use. Automated submission, bulk data hosting, or large volumes of content unrelated to planning an event may constitute abuse. We apply fair use reasonably and may throttle or suspend accounts that abuse it.

Fees are shown at the point of purchase and processed by our third-party payment provider (Stripe). By purchasing, you agree that:

• You are paying for digital access to software, not a physical product;
• Pro is a one-time payment for one wedding (up to 5 seating plans) and does not renew;
• Agency (for wedding planners) is a monthly subscription that renews until you cancel;
• Where a technical fault prevents you from using a paid feature, we will investigate and may issue a refund on a case-by-case basis;
• Initiating a chargeback may result in suspension or termination of your account.

If we reasonably believe these Terms have been breached, we may, in proportion to the breach: (a) send you a notice; (b) restrict your account, in which case you may still upgrade to restore access, download your guest information or delete your account; or (c) close your account, in which case you may download your guest information or delete your account, and we will delete the account and its data 30 days after closure.

We will tell you the reason. You can appeal a restriction by contacting us; we aim to reply within 2 business days. Paying for a plan restores access after a notice or restriction, but not after closure. If we close a paid account for a breach, refunds are handled under section 6 and applicable law.

A restriction or closure applies to you, not only to one account: if you create a new account to get around it (section 4.5), we may apply it to the new account too, using the signals described in our Privacy Policy.

You may stop using the Service or delete your account at any time. Nothing in these Terms limits rights you have under consumer law where you live.

Your plans are stored securely in the cloud with your account. We take reasonable backups but do not guarantee that data will be stored or retrievable indefinitely — please export anything important. The Service is provided “as is” and “as available”, and we do not guarantee uninterrupted or error-free operation.

To the fullest extent permitted by law, we disclaim all warranties, express or implied, including fitness for a particular purpose, non-infringement, and the accuracy, reliability or continuous availability of the Service.

To the fullest extent permitted by law, Lovely Seating shall not be liable for any indirect or consequential damages, or for loss of profit, data or goodwill arising from your use of, or inability to use, the Service. Your sole remedy for dissatisfaction is to stop using the Service.

We rely on trusted third parties to operate the Service, including payment processing (Stripe), cloud hosting and storage, and analytics. Their handling of data is described in our Privacy Policy.

Lovely Seating is also available as an app inside ChatGPT (OpenAI) and Claude (Anthropic). Using it there is subject to these Terms and to OpenAI's or Anthropic's own terms. Charts made there without connecting an account are not saved by us. If you connect your account, the chat app acts for you only to save charts, create view-only links, open saved weddings and export charts your account includes; you can disconnect it at any time in that app's settings. The features your account includes are the same as on our website, and purchases are only made on our website.

We may update these Terms from time to time. Material changes will be reflected by updating the effective date above. Continued use of the Service after changes take effect constitutes acceptance.

These Terms are governed by the laws of the United Arab Emirates, without regard to conflict-of-law principles.

Lovely Seating is operated by Growth Developers FZE, a company registered in the United Arab Emirates. Questions about these Terms can be sent to team [at] lovelyseating.com.